Vivian Wong is a very busy audiologist, taking care of the hearing health of patients at busy centres in Chadstone, Southland, Doncaster and Knox. Read on to find more about Vivian’s philosophy on helping to improve the hearing health of her patients.

Vivian Wong has been a practicing audiologist in government agencies, hospitals and independent hearing clinics since 1986. She graduated with honours from University of Victoria, Wellington, New Zealand, then completed her Masters degree in audiology at the University of Melbourne. She is a very caring and thorough practitioner and is interested in all aspects of hearing health. Vivian is also fluent in Mandarin.

You can make an appointment with Vivian at Bupa Hearing at:

  • Chadstone
  • Doncaster
  • Eastland
  • Knox
  • Southland

Hi Vivian. Please tell us about your experience as a practicing audiologist?

I graduated in 1985 from Melbourne University when audiology was a Post Graduate Diploma, I worked for 20 years and by then the audiology course became a Masters degree so I went back to Melbourne University and completed my Masters upgrade in 2005.

I spent most of my time as a practicing audiologist in Victoria. I also looked after Tasmania and Perth during the time I worked for Siemens as a Territory Clinical Specialist.

There appear to be barriers which prevent people with hearing loss from doing anything about it for several years. Why do you think that is and what advice would you give prospective patients about taking action sooner?

I think it’s because hearing loss is an invisible impairment, it is easy to delay addressing the problem because it's not apparent to others.

We hear with our brain, not with our ears. When we have a hearing loss, the connections in the brain that respond to sound become reorganized. Luckily, hearing devices can provide the sound stimulation needed for the brain to restore the normal organization so it can then react to the sounds that it had been missing and cognitively process them.

If people realized that even a mild hearing loss can increase cognitive load significantly, the best thing to do is to get a hearing test and use professionally fitted hearing aids, when recommended by an audiologist. This is an important way for people with hearing loss to ease the stress associated with listening and to safeguard their mental health and quality of life.

What brings you the most joy from your work?

Meeting people of all ages, support my clients so that they can feel confident that they have made a self endorsed decision. A decision they are happy with.

How does it feel to watch someone hear well for the first time in a long time?

I feel so happy for them, because it’s quite obvious when someone is hearing a lot better, they are more relaxed, conversation flows more easily and they smile more often!!

Why is it important to address hearing loss early on rather than waiting?

The listening effort demanded by untreated hearing loss can be extremely stressful. Research shows that when left unaddressed, hearing loss is frequently associated with physical, mental and emotional health issues that diminish your quality of life.

Hearing problems can result in the withdrawal from social situations, a lessened ability to cope, and reduced overall psychological health. Often, people with untreated hearing loss can feel angry, frustrated, anxious, isolated, and depressed.

What made you become interested in helping other people to improve their hearing?

During my Psychology Honours year, I did an elective placement with an audiologist at Wellington hospital in New Zealand. The supervising audiologist really inspired me so I decided to pursue the audiology postgraduate course in Melbourne.

What is the biggest change in hearing that you have noticed in your years of practicing?

The biggest change in the last 30 years is the increased awareness of hearing and hearing loss in the community, along with the improved technology in the hearing devices since computer technology has come into our lives.

What do you enjoy doing outside of work?

I enjoy handcraft, meeting up with friends and travelling. I also spend a lot of time with my mother, who’s in Aged Care. I really love spending time with my husband and my two girls in our everyday life. My youngest daughter is a student at Melbourne University, and my oldest daughter graduated two years ago and is currently working. My husband is a GP.

You can make an appointment with Vivian at Bupa Hearing at:

  • Chadstone
  • Doncaster
  • Eastland
  • Knox
  • Southland